Lays Laraya

Lays Laraya possesses extensive experience in quality management and guest experience across multiple prestigious organizations. Currently serving as the Director of Quality and Guest Experience at Atlantis Resorts, Lays has previously held significant roles such as Global Director of Business Excellence at Kitopi, Project Leader for National Quality Award Assessments at the Department of Economic Development in the Government of Dubai, and Director of Quality at Emerald Palace Kempinski Dubai. This diverse background demonstrates a strong commitment to enhancing quality standards and guest satisfaction in the hospitality industry.