Andrew R. is an experienced technical professional currently serving as a Senior Support Engineer at Atlassian since April 2022. Prior to this, Andrew held the position of App Support Manager at Openfit, where responsibilities included leading a team for troubleshooting customer issues and performing full-stack troubleshooting. Andrew's earlier experience includes serving as a Technical Support Manager at Hyland from 2018 to 2021, managing a team dedicated to the OnBase platform and acting as the first escalation point for critical cases. Andrew's background includes teaching roles at Boston University and Quantum Prep LLC, focusing on mathematics, chemistry, physics, and scientific writing. Andrew holds a Master of Arts in Chemistry from Boston University and a Bachelor of Science in Chemistry from Mercyhurst University.
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