Andy Jean has over a decade of experience in technical support and escalation management, primarily with Atlassian since March 2015, where current roles include Manager of Global Escalation Management and previous positions as Escalation Manager and Principal Support Engineer. Responsibilities involve handling complex data migrations, debugging Java/J2EE applications, and enhancing the performance and stability of Atlassian services, with proficiency in Linux and various database systems. Prior to Atlassian, Andy worked at Accruent in several support engineer roles, focusing on skill development and technical escalation for various product lines. Andy holds a degree from The University of Texas at Austin, completed in 2010.
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