Caio Fraga

Caio Fraga is a seasoned IT professional with extensive experience in technical support roles across multiple companies. Currently serving as a Senior Support Engineer 3 at Atlassian since November 2018, Caio specializes in providing technical support for Jira Standard and handling diverse customer inquiries. Concurrently, Caio holds the position of Senior Support Engineer 2 at e-Core, focusing on similar responsibilities. Prior experience includes a role as a Senior Support Analyst at NTT DATA, where Caio contributed to team training and troubleshooting during a major operational transition. Earlier positions at Dell and Grupo Sinosserra involved resolving technical issues, creating documentation, and providing first-level IT support. Caio holds a Bachelor of Business Administration in IT Management from Pontifícia Universidade Católica do Rio Grande do Sul, completed in 2014.