Daniel Brito is currently an Incident & Escalation Manager at Atlassian, where they focus on improving user experience across systems. With over 10 years of experience in IT, they have held various roles including Field Service Technician at Capgemini and Sonda, as well as Cloud Support Engineer at e-Core. Daniel is an ITIL specialist and emphasizes the use of Agile methods to develop cost-effective solutions. They have a background in systems analysis, holding degrees from both Universidade do Vale do Rio dos Sinos and SENAC Porto Alegre.
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