Eric Park

Eric Park is an accomplished professional in incident management and customer experience, currently serving as a CSS Incident Manager at Atlassian since December 2025. Previously, Eric held the position of Global Incident and Escalations Manager at Exabeam, where a 60% reduction in case escalations and a 25% improvement in detection to resolution time for major incidents were achieved. Eric pioneered a comprehensive escalation program at DocuSign and significantly contributed to the growth of revenue in the Threat Intelligence Services at Proofpoint. An extensive background in anti-spam solutions was built at Symantec and Brightmail, where Eric held various analytical and management roles. Eric Park's expertise is bolstered by a strong ability to leverage data analytics, cross-functional collaboration, and customer insights to enhance operational efficiency and customer satisfaction.