Fabio R.

Fabio R. is a Principal Incident Manager at Atlassian, where they lead the development of global incident management practices and manage complex incidents. Prior to this role, Fabio held various positions in customer service and incident management at companies such as NetApp and Booking.com, where they focused on improving operational efficiency and customer satisfaction. Fabio also has experience as a Store Manager at New Yorker and Detipin, S.A., enhancing retail operations through customer-centric strategies. They are currently pursuing a Bachelor's degree at the University of Lisbon and are ITIL v4 certified.