Joel M.

Joel M. is a highly experienced Senior Support Engineer at Atlassian since July 2023, specializing in troubleshooting customer issues related to Atlassian Devtool solutions and managing Jira tickets. Previously served as a Specialist CRM/BSS at Safaricom Telecommunications Ethiopia PLC, providing technical support for CRM and BSS systems, monitoring systems proactively with custom scripts, and designing customer onboarding journeys. Joel has a background in technical support for mission-critical CRM systems at Safaricom Limited and has held positions involving Linux and Oracle database administration, system administration, and virtualization expertise in earlier roles at Turnkey Africa, Oracle, and Huawei. Joel holds a Bachelor's Degree in Electrical & Electronics Engineering from Jomo Kenyatta University of Agriculture and Technology.