Matt Hansen is a Senior Technical Support Engineer specializing in Confluence at Atlassian, where they leverage six years of SaaS support experience to provide effective web-based troubleshooting solutions for clients. Previously, Matt held various roles including Health Information Management Specialist at Providence Health & Services and Software Support Engineer at NetX, demonstrating a strong background in customer advocacy and data integrity. With a total of 20 years in the support and service sphere, Matt values thoroughness, communication, empathy, and continuous learning. Currently, they are pursuing an Associate of Applied Science in Computer Information Systems and a Bachelor of Arts in Music at Portland Community College and Simpson University, respectively.
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