Michael Best is a Senior Support Engineer at Atlassian, bringing over 20 years of experience in the software support industry with a specialization in system troubleshooting, monitoring, and Change and Incident Management. Michael previously held roles at Ericsson and Cardlytics, where they managed emergency escalations and provided high-quality technical support. With two AWS certifications, they actively contribute to team success through meticulous problem-solving and organizational skills. Michael began their career as a Telecommunications Center Operator in the US Army and has developed a strong reputation for enhancing customer satisfaction and productivity. Currently, Michael is pursuing a degree in Computer Science at the University of Maryland University College.
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