Michael Perez is an experienced IT professional with a robust background in technical support and escalation management, currently serving as an Escalation Manager at Atlassian since February 2018, after previously holding the role of Premier Support Engineer. Michael's prior experience includes key positions at SolarWinds, where responsibilities ranged from Escalation Engineer to Intermediate Technical Support Engineer, focusing on case ownership, troubleshooting, and customer support resource development. Additional roles included providing Office 365 support at Harte Hanks and technical customer service at Volt and Protect America. Michael also has a strong foundation in computer technician roles, emphasizing service level agreements, network administration, and troubleshooting across various systems.
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