Mukund Joshi

Mukund Joshi is a seasoned professional with extensive experience in customer support and operations management across multiple renowned companies. Currently serving as Sr Director and Head of Customer Support for SMB at Atlassian since May 2018, Mukund is instrumental in developing global strategies aimed at balancing customer centricity with operational efficiency. Previously, Mukund held key positions at DigitalOcean as Head of Support & Operations and VMware as Director of Customer Support, where responsibilities included managing customer success functions, enhancing customer experience, and leading support operations across regions. Mukund's career began at e4e Business Solutions, progressing through various roles to Senior Manager of Operations. Mukund holds an MBA in Marketing from the National Institute of Management and a BBA in Marketing from Sikkim Manipal University.