Philippe (Phil) Cheng is a seasoned Support Engineer with over six years of experience in SaaS and cloud environments, currently serving as a Senior Support Engineer for Jira Cloud at Atlassian. They previously held roles at Atlassian, Logikcull.com, and Brightpearl, where they specialized in diagnosing complex technical issues and providing customer-focused solutions. Phil has a Bachelor’s degree in Computer Engineering from California State University, East Bay, and is skilled in solution design, API integrations, and cross-functional collaboration to enhance customer success. They are currently seeking opportunities as a Solutions Engineer or Support Engineer to continue innovating and advocating for customers.
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