Rick Bal is currently the Global Support Leader for Cloud Enterprise at Atlassian, a role they have held since 2020. Previously, they served as a Global Support Manager for Hipchat and held various positions in support engineering and team leadership, notably managing teams supporting Jira and Confluence. Rick began their career in technical support roles at companies such as SurfControl and Monterey Bay Computer Works, providing assistance for both Apple and PC products. They hold a Bachelor of Science degree in Computer Engineering from the University of California, Santa Cruz, completed in 2005.
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