Steven Hansen is a Senior Support Engineer 1 at Atlassian since August 2022, specializing in diagnosing and resolving complex technical issues while ensuring communication and updates across teams. Prior to this role, Steven served at DigiCert, Inc. from February 2019 to August 2022 as an Escalation Engineer, where expertise was utilized to mentor support agents and address complicated cases. Previous positions at DigiCert included roles as Associate Escalation Engineer and Technical Support Engineer, focusing on SSL platform support and customer compliance. Earlier experience as General Manager at Bryce Valley Lodging involved overseeing daily operations and administrative duties. Steven holds a Bachelor of Science degree in Information Technology from Western Governors University, obtained in 2018.
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