Tim Irving is a highly experienced professional in IT service management with a strong focus on incident and problem management, currently serving as a Senior Process Owner for the Reliability Process Group at Atlassian since July 2022. With a proven track record across various organizations, including Pepper Money ANZ, Cuscal Limited, and Suncorp Group, Tim has effectively managed incident operations, improved service management processes, and developed training curriculums. Tim's expertise in creating and implementing innovative strategies has led to significant reductions in incident volume and recovery times, while ensuring alignment with disaster recovery strategies and compliance. Tim holds multiple certifications, including Network+ and A+, and has undergone training in KF methodology and frontline management.
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