Daniel M.

Daniel M. is a customer support specialist currently serving as a Tier 2 Customer Support representative at AtoB, where responsibilities include developing documentation and processes while providing exceptional customer service. Daniel's diverse experience encompasses roles in education, data science, and the performing arts, including work as a dance instructor and substitute teacher. At Trivie, Daniel gained exposure to natural language processing and machine learning, while at SV Academy, participation in a rigorous training program focused on customer success skills was achieved. Daniel holds a Bachelor of Arts in English Language and Creative Writing from the University of North Texas, along with an Associate of Arts in Acting and Writing from Tarrant County College, and a certificate in Legal Assistant/Paralegal from the Professional Development Institute of North Texas.