Joseph Wilson

Joseph Wilson has a diverse work experience spanning over two decades. Joseph started their career in the US Army as a Wheeled Vehicle Repairer and served from April 2000 to August 2004. Following their military service, Joseph held various positions in the technology industry. Joseph worked as an Advanced Repair Agent at Geek Squad, providing technical support and troubleshooting for laptops, desktops, cell phones, and other devices. Joseph also worked as a System Administrator at Hostgator.com, assisting customers with web hosting issues and offering technical support through live chat and phone calls.

Joseph's career further progressed as they became a Senior Software Support Engineer at Panasonic i-PRO Sensing Solutions Corporation of America. In addition to their role as a Technical Support Engineer, they also took on responsibilities such as assisting with escalations, delivering technical training seminars, and developing training programs for clients and internal staff. Joseph stayed with Panasonic from January 2015 to September 2020.

From 2014 to 2015, Joseph gained experience in the mobile device industry, working as an ASC Certified Technician at Connectivity Source (Sprint Retailer) and providing quick and reliable service for mobile devices. Joseph also worked as a Client Support Technician at Atomic Data from April 2023 onwards, and previously held positions as a Sr. Help Desk/IT Technician at OCI Methanol Marketing, LLC and an Information Technology Support Analyst at R.B. Stewart Petroleum Products, Inc.

Throughout their career, Joseph has demonstrated technical expertise, problem-solving skills, and the ability to provide excellent customer support.

Joseph Wilson began their education at the Marine Military Academy from 1997 to 1999, where they obtained their high school diploma. In 2014, they attended MyComputerCareer.com for an unspecified period, where they studied information technology.

The bulk of Joseph's education took place from 2020 to 2023 at Western Governors University, where they pursued a Bachelor's degree in Network Operations and Security.

In addition to their formal education, Joseph has obtained several certifications. In February 2015, they received the MTA Security Fundamentals certification from Microsoft. Joseph also obtained the CompTIA A+ ce Certification from CompTIA in January 2021. More recently, in April 2021, Joseph obtained the ITIL Foundation Level certification from AXELOS Global Best Practice.