Eric Norton is an accomplished IT professional with extensive experience in Google Workspace support and Client Success Management, currently serving as the Google Workspace Support and CSM Lead at Atos since April 2023. In this role, Eric leads a diverse global team that manages support for over 50 clients and has achieved a remarkable 99% SLA adherence. Prior to Atos, Eric held multiple positions at Maven Wave, focusing on Microsoft to Google Workspace migrations, and at GlobalFoundries, where responsibilities included collaboration strategy and architecture for Google Apps. Eric's career began at Jiminy Peak, progressing to management roles, and includes experience as an Infrastructure Systems Consultant at LTI and a Level 3 Network Administrator at Juniper Networks. Eric holds a degree from Massachusetts College of Liberal Arts, graduating in 2005.
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