Paul McCallin is the Head of Data and Analytics at Atos, where they manage data and analytics teams and support clients on their transformation journeys. With over 15 years of experience in contact centre operations across various sectors including financial services and technology, Paul previously served as a Customer Experience and Transformation Consultant and held managerial roles focused on continuous improvement and customer insights. Their career has been centered on using data to enhance customer experience and drive solutions, demonstrating expertise in areas like customer journey design, change management, and project management. Paul also has a background in leading teams and delivering significant performance benefits through innovative data solutions.
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