Brian Bastarache

Brian Bastarache is a seasoned professional in technical services with extensive experience in leading global support teams and enhancing customer satisfaction. Currently serving as Director of Technical Services at AtScale since April 2019, Brian oversees a Global Support team that maintains over 98% adherence to initial response SLAs and established a cost-effective Customer Support team in India. Prior to AtScale, Brian held key roles at McAfee and Symantec, where significant contributions included expanding Cloud Security Services support teams and fostering employee retention through mentorship. Positions at Blue Coat Systems and Crossbeam Systems further demonstrated Brian's ability to drive revenue growth and customer satisfaction by implementing innovative solutions and enhancing service offerings. Brian holds an Associate's degree in Electronic Engineering Technology from ITT Technical Institute.