Allen P. is a seasoned IT Incident Manager with over 15 years of experience in the technology industry, currently serving as a Sr. Incident Manager at AT&T. Previously, Allen has held roles including Sr. Incident/Problem Manager at Airbnb and ITSM Manager at NAPA AUTO PARTS, showcasing a strong background in incident management and problem resolution. Allen holds a degree in Software Engineering from Southern Polytechnic State University and possesses ITIL certification and expertise in ServiceNow. With a focus on enhancing incident management practices, Allen is dedicated to minimizing business disruptions and improving service reliability.
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