Ed Bonawitz is a Senior Technical Director for Mobility Support Tools at AT&T Entertainment Group. With a strong background in workforce management, application development, and project management, Ed previously served as Associate Director of Tools and Technology at AT&T and held various roles in the company from 1997 to 2015. Ed's early career included positions such as Operations Manager at Cingular Wireless and Intelligence Analyst in the US Army. Ed is known for developing innovative self-service applications and enhancing call center operations to boost efficiency and performance metrics.
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