Shravan Kumar is a skilled ServiceNow Developer with extensive experience across multiple companies. Currently at AT&T since August 2020, Shravan specializes in using JavaScript to create Business Rules, Client Scripts, UI Policies, and UI Actions, while also developing workflows for Incident Management, Change Management, Service Requests, and SLAs. Previously, at Trinity Industries, Inc. from March 2017 to July 2020, Shravan defined Service Level Agreements, notifications, and reports, and integrated ServiceNow with LDAP for user authentication. Earlier experience at AJR Info System Private Limited from March 2012 to July 2015 involved creating Service Portal pages and customizing the instance to meet business needs through Business Rules, Client Scripts, and UI Policies. Educational qualifications include a Master’s degree in Information Systems Security from the University of the Cumberlands and a Master’s degree in Computer Science from Northwestern Polytechnic University.
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