WB

Woody Berner

AVP Customer Experience, Analytics & Research Integration at AT&T

Woody Berner is an accomplished executive with extensive experience in design technology and customer experience management, particularly within the telecommunications sector. As Head of Design Technology at AT&T from February 2016 to April 2024, Woody Berner led the Mass Markets Design group, focusing on the creation and improvement of consumer experiences and products. Prior roles at AT&T included Head of Customer Experience & Design Technology, where efforts were centered on enhancing customer experience throughout the product development lifecycle, and Assistant Vice President, driving customer satisfaction improvements. Prior experience includes serving as Consulting Manager at Amdocs, where Woody Berner led consulting engagements for North American telecom companies, and as Account Manager at Agilent Technologies, facilitating the sale of measurement platforms. Woody Berner holds an MBA from The University of Texas at Austin and a BA in Jazz Performance from the University of North Texas.

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