Chelsea Mitchell is a seasoned professional in customer support and technical management, currently serving as Senior Manager of Technical Support at Attentive since November 2021. Mitchell has a proven track record of leading geographically-dispersed teams, optimizing workflows within the Zendesk environment, and establishing key performance indicators with outstanding results, such as a CSAT of 98% and a resolution rate of 99% to 101%. Prior experience includes roles at Brandfolder, where responsibilities encompassed leading customer support teams, managing client feedback processes, and developing comprehensive knowledge bases, as well as a territory manager role at Innovative Consulting Group focused on healthcare IT consulting services. Educational credentials include a Bachelor of Science in Advertising from Ball State University and a Certificate in Full-Stack Web Development from the University of Denver.
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