Marwa Haridy

Marwa Haridy possesses extensive experience in quality assurance, customer insights, and performance improvement within the banking sector. Currently serving as the Head of Quality Assurance & Customer Insights at Attijariwafa Bank Egypt since April 2020, Marwa previously held the position of Head of Branch Development & Quality Assurance at the same institution from December 2017 to April 2020. Prior to this, experience at Barclays Bank Egypt spanned nearly a decade, where Marwa advanced through roles such as Customer Experience Support - AVP, Performance Improvement Senior Manager, and Service Quality Senior Manager, focusing on establishing high customer service standards aligned with global benchmarks. Earlier positions include Product Manager at Banque Audi, with responsibilities for coordinating branch offers and assessing performance, as well as a sales role at ALICO. Marwa holds a Bachelor of Science in Accounting from Cairo University, completed in 1998.