Leonardo Paulo

Leonardo Paulo is a business manager at Aubay Portugal since September 2021, bringing extensive experience in the hospitality sector. Previously, Leonardo served as a reservations agent at DoubleTree by Hilton Lisbon - Fontana Park from November 2018 to September 2021, focusing on managing reservations systems and delivering high-quality customer service. Prior roles include front office agent positions at Conrad Hotels & Resorts and Hilton Hotels & Resorts, where responsibilities involved handling guest inquiries and complaints while ensuring exceptional service. Leonardo's career began at Goldcar Rental as a car hire agent. Academic qualifications include a master's degree in Marketing Management from Universidade do Algarve and bachelor's degrees in Tourism from both Universidade do Algarve and Akdeniz University through the Erasmus program.