Shoby Abraham

Shoby Abraham is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Service Delivery Manager for Auckland Airport since February 2024, Shoby oversees the implementation of the customer service strategy and manages third-party service providers. Previous roles include Head of Operations at CPS APAC, where Shoby provided operational consulting for customer experience strategies, and Senior Manager of Customer Experience at Samsung New Zealand, responsible for comprehensive management of customer service operations. Additional experience spans managerial positions at Sitel New Zealand, Vodafone New Zealand, and Salmat NZ, as well as team management roles at Dell. Shoby holds a Master of Computer Applications in Computer Science from Velammal College Of Management And Computer Studies and a Bachelor's degree in Electronics from St Francis d'sales.