Michelle Woolley

Michelle Woolley is an experienced professional in performance management and customer culture, currently serving as the Manager of Performance at Suncorp New Zealand since July 2018, where responsibilities include leading life performance insights and analysis. Previously, Michelle held various roles at Suncorp Group, including Senior Advisor for Customer Culture & Communications, where strategic communications and customer feedback mechanisms were implemented. At Vero Insurance New Zealand, Michelle was the Change Management Lead, overseeing stakeholder analysis and change strategy for significant organizational initiatives. Early career roles at AA Insurance involved project management, business improvement, and managing large contact centers, where notable sales and service enhancements were achieved. Michelle holds a Bachelor of Arts degree from Victoria University of Wellington and is a member of the Prosci Global Affiliate Network.