Audi India
Pooja Anand has extensive experience in customer service and training across various industries, currently serving as the Head of Customer Service at Audi India since May 2016, where responsibilities include managing customer escalations and achieving a reduction in escalation rates from 1.5% to 0. Previously, Pooja held the position of Head of Customer Service & Client Relations at Audi Gurgaon, where the focus was on mentoring staff to ensure uniformity in service excellence. Early career roles included Head of Training & Quality at Hero BPO, Senior Trainer & Operations Leader at WNS Global Services, and Operations Team Leader at Wipro Limited, showcasing a strong foundation in training, quality assurance, and team leadership. Pooja holds an MBA in HR and Marketing from Kurukshetra University.
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Audi India
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Some see what’s there. We see beyond it. Since 2007, Audi India has been driving progress and transformation through better technology and advanced design. And we've embodied our philosophy of ‘Vorsprung Durch Technik’ through state-of-the-art luxury automobiles gracing Indian roads. Our employees are guided by the principles of equality, courage, sustainability, and team spirit. This creates a professional atmosphere with the freedom and flexibility to discover new roads and journeys every step of the way. We don’t wait and watch. We create tomorrow. Because we believe in the future. And the Future is an Attitude.