Danielle Fallis

Danielle Fallis is an experienced professional with a strong background in customer experience and strategic program management, currently serving as Manager of Customer Experience and Sales Training at Audi of America since April 2020. Fallis has successfully led initiatives focusing on the holistic omni-channel customer journey, inclusion, loyalty strategy, and company culture shift. Previous roles include Process Lead for North America Technical Development and Manager of North America Product Launch at AUDI AG, where responsibilities included implementing compliance processes and managing vehicle launch logistics. Earlier experience at Audi of America as Manager in the Office of the President and Customer Experience Specialist showcased skills in supporting executive operations and enhancing customer engagement. Fallis began a career in customer advocacy at VW Credit, Inc., and holds a BA in Business Administration and Management from Oakland University along with certifications from Yale University and the University of Oxford.