Guy Jackson

Guy Jackson has extensive experience in customer service operations, currently serving as the Director of Customer Service Operations at Audible since March 2019, where previous roles included Senior Manager of Customer Service Operations and Vendor Relationship Manager. Prior experience includes managing onshore and offshore vendor call centers at Affinion Group as Contact Center Vendor Performance Manager, overseeing call center operations as Engagement Center Manager at AbilTo, and supervising customer care representatives at Sprint. Earlier in career, Guy Jackson worked as a Capitol Technician at Hill Rom, providing technical support and training for hospital equipment.