Luciana E.

Luciana E. is an experienced professional in customer service operations, currently serving as the Head of In-House Customer Service Operations at Omio since May 2019, overseeing teams and developing a holistic Customer Experience strategy. Prior experience includes significant roles at Farfetch, Uniplaces, nestpick, and Airbnb, where Luciana developed and executed customer service strategies, analyzed customer feedback, and drove team performance. With a background in internal sales and customer care from companies such as Colt Technology Services and Telecon Sistemas, Luciana has demonstrated strong leadership and operational capabilities across various organizations. Currently pursuing an Intensive Management degree at Porto Business School, Luciana has also engaged in further education at ESIC Business & Marketing School and other institutions.