Nadja Bium

Nadja Bium currently serves as the Global Customer Service & Engagement Associate Director at Audible, leading retention strategies and optimizing frontline performance since August 2023. Prior to this, Nadja held various roles at Meta from 2014 to 2023, including LATAM Product Marketing Manager for Media Partnerships and Messaging & Commerce, where strategic product launches were successfully managed. Experience also includes customer service management at Cognizant Technology Solutions and project management at W3 Digital Agency, alongside roles in content design and freelance copywriting. Nadja holds a PMP Certification and is pursuing a Product Management Program at Stanford University, with additional coursework in strategic negotiation from Insper and a Master in Journalism from the University of Buenos Aires.