Derek Dell

Derek Dell has extensive work experience in the field of unified communications and contact center solutions. Derek is currently working at AudioCodes as the Contact Center CTO for North America, a role they started in November 2022. Prior to this, Derek was the Director of Contact Center Solution Consulting at AudioCodes from April 2022 to November 2022. Derek also held the position of Principal Solutions Architect for Unified Communications and Contact Center Solutions at AudioCodes from September 2016 to June 2022.

Before joining AudioCodes, Derek worked at Hewlett Packard Enterprise as the Global Practice Unified Communications Architect from August 2010 to September 2016. In this role, they were responsible for designing and implementing unified communications solutions for large-scale enterprise projects. Derek collaborated with HP Portfolio teams to develop hosted UC services based on Microsoft Skype and Avaya Aura technologies. Derek also engaged with key enterprise clients as a subject matter expert and trusted advisor.

Prior to their time at Hewlett Packard Enterprise, Derek worked at Avaya as a Senior Systems Engineer from December 2009 to August 2010. In this role, they provided technical expertise for Avaya systems engineers, account managers, customers, and business partners. Derek focused on engineering unified communications and contact center solutions, with a particular emphasis on VoIP systems, converged data networks, and unified communications. Derek also collaborated closely with sales teams to develop effective sales strategies.

Derek's career in unified communications began at Nortel, where they worked from July 1999 to August 2009. During their time at Nortel, Derek held two roles. First, as a Unified Communications Architect for the Western Region from March 2005 to December 2009, they were responsible for providing architecture design and leading the sales of converged solutions. Derek played a key role in increasing revenue year over year. Second, as a Senior Sales Engineer from July 1999 to March 2005, they were responsible for engineering data and voice solutions for customers across the United States. Derek worked closely with accounts to develop and present technical designs that met customer requirements.

Derek's early career was at the State Controllers Office of California, where they held two positions. Derek worked as a Senior Network Architect from April 1998 to July 1999, leading the analysis, design, and implementation of network hardware and software. Derek also trained the network team members in ATM/Fast Ethernet switch installation and configuration. Prior to this, they were a Network Administrator from September 1994 to March 1998, responsible for the installation and configuration of network equipment and the implementation of network firewalls.

Overall, Derek Dell has gained valuable experience and expertise in the field of unified communications and contact center solutions throughout their career, with a focus on architecture design, sales engineering, and technical leadership.

Derek Dell obtained a Bachelor of Science degree in Computer Science from California State University-Sacramento. Derek completed this program between 1994 and 1999.