Dorian Kröhl

Dorian Kröhl has a strong background in customer experience and program management. Dorian started their career as a paramedic at Johanniter-Unfall-Hilfe Gießen before transitioning into customer service roles.

At SAGEMCOM, Dorian served as a Service Manager and later as a Consumer Care Manager, overseeing after-sales service, customer support, and warranty implementation. Dorian achieved a significant increase in consumer support reach and successfully rolled out innovative support channels at a global level.

Dorian then joined Anki as the Head of Customer Care - EMEA, where they focused on delivering exceptional user experiences, building and developing the EMEA Customer Care team, and driving efficiencies. Dorian played a crucial role as a Voice-Of-Customer interface, contributing to product and process improvements.

At Bulb, Dorian served as a Senior Programme Manager, working on transforming Bulb's Member Service to accommodate their hyper-growth and international expansion.

Currently, Dorian is working at Aura Home, Inc. as the Director of Customer Experience (Europe) & Senior Privacy Officer. Dorian'sresponsibilities include scaling the US support operation, rolling out the European Customer Experience program, and ensuring global privacy compliance.

Overall, Dorian Kröhl has a proven track record of driving customer satisfaction, implementing innovative solutions, and managing teams to deliver excellent customer experiences.

Dorian Kröhl completed their education at The Julius Maximilians University of Würzburg from 2003 to 2008. They obtained a Master of Arts (M.A.) degree in Literature, Languages, and Linguistics with a focus on Spanish and English. Additionally, Dorian Kröhl earned a Master of Education (M.Ed.) degree in Secondary Education and Teaching, specializing in Spanish and English as a second language. In terms of additional certifications, they have obtained various training courses and certifications from LinkedIn, including GDPR Compliance, Learning GDPR, Measure What Matters (Blinkist Summary), Sales: Customer Success, Agile Foundations, Introducing Robotic Process Automation, Marketing Foundations: The Marketing Funnel, Lean Six Sigma Foundations, Managing Customer Expectations for Managers, Start with Why: How Great Leaders Inspire Everyone to Take Action (Blinkist), Creating a Positive Customer Experience, Customer Experience: Journey Mapping, and Motivating and Engaging Employees. They also completed the course "Getting Things Done" and "Managing a Customer Service Team" in January 2019.