Mike Dhaliwal

Mike Dhaliwal is an experienced IT professional currently serving as the Information Technology Service Desk Manager at Aura since February 2017, after previously holding the title of Manager, Call Center Technologies. Prior to Aura, Mike worked at Intersections Inc. in various roles from 2005 to 2017, including Desktop Support Lead and Desktop Support Supervisor. Additional experience includes positions as an ITS Systems Administrator for the State of New Mexico and Client Services Manager at Santa Fe Natural Tobacco Company. Mike's early career involved roles at major companies such as AOL, MCI Corporation, and Capital One, where responsibilities included executive support, troubleshooting, and help desk management. Mike holds an A+ Certified Repair Technician degree from Northern Virginia Community College.