Shunnar Mitchell

Shunnar Mitchell, M.A., currently serves as the Information Technology Service Desk Manager at Covington & Burling LLP, overseeing a global IT Help Desk to ensure prompt and accurate technology support. Previously, Shunnar held the same title at General Dynamics, focusing on the needs of Corporate Executive Leadership, and at ActioNet, Inc., where responsibilities included performance reporting, ServiceNow configuration, and quality assurance processes. Earlier experience includes a role at the University of Maryland University College, initially as Quality Assurance & Training Manager and later as Service Desk Manager, where Shunnar led a training team and achieved significant KPI metrics. Shunnar Mitchell is pursuing a Doctor of Strategic Leadership at Oral Roberts University, holds a Master of Arts in Adult Education and Training from the University of Phoenix, and a Bachelor of Science in Business Management from the same institution.