David Rodriguez

David Rodriguez is an accomplished professional with extensive experience in technical operations and customer support. Currently serving as the Director of Technical Operations at Aurea Software since September 2018, David provides leadership to the technical account management team and ensures efficient workload management. Prior to this role, David held positions as a Technical Account Manager and L3 Support Engineer at Aurea, where responsibilities included managing technical escalations and delivering high-quality support within cloud-based environments. Earlier in the career, David worked as a Technical Support Specialist at TELUS International Central America, providing L2 support for Google Business applications, and started as a Customer Service Representative at LifeMiles, enhancing customer relations and service delivery. David holds an Engineer's degree in Computer Science from Universidad Evangélica de El Salvador and a Bachelor's degree in Economics from Universidad Centroamericana José Simeón Cañas.