Ben Reid

Ben Reid currently serves as Service Operations Manager at Ausgrid, which distributes electricity to over 1.8 million customers on Australia's east coast. Prior to this role, Ben was the Director of Service Delivery at Sydney Local Health District, managing services for approximately 1.3 million individuals. Experience also includes serving as Service Operations Manager at Western Sydney Local Health District, where Ben led ITIL-aligned processes and established a Service Management team. Earlier career highlights comprise roles at Experteq, where responsibilities included Data Center management and service desk operations, Zurich Financial Services Australia as National IT Operations Manager, and Qantas in various operational support functions. Ben's career began at Cuscal Limited, focusing on ATM transaction dispute resolution.