Qantas Airways is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations.

Aviation & Aerospace

Qantas

Qantas' headquarters in Mascot, Australia

Vanessa Hudson

Ana Laudisio

David Pizzey

Cam Wallace

Fiona Messent

Catherine Walsh

Rob Marcolina

Andrew Monaghan

Markus Svensson

Petra Perry

Danielle Keighery

Kate Towey

Ben Jones

Ash Howell

Mike Phelan

Rachel Yangoyan

Vanessa Moore

Nora Scheinkestel

Antony Tyler

Belinda Hutchinson

John Mullen

Doug Parker

Heather Smith

Dion Weisler

Alison Watkins

The Customer Experience and Support team at Qantas is dedicated to ensuring exceptional service for passengers throughout their journey. This team handles inquiries, resolves issues, and delivers assistance both in-person and remotely, striving to enhance overall customer satisfaction and foster loyalty to the airline. Their focus is on creating a seamless travel experience while addressing the diverse needs of travelers.

Customer Experience and Support

This department is responsible for providing customer service, safety, and assistance to passengers during flights.

In-Flight Services

This department is responsible for the upkeep, repair, and overall maintenance of aircraft to ensure safety and operational efficiency.

Aircraft Maintenance

This department manages the fleet of pilots responsible for operating various aircraft types across scheduled flights.

Pilot Operations

This department is responsible for managing and conducting passenger flight services, ensuring safety and efficiency throughout the travel experience.

Flight Operations

This department focuses on analyzing business needs and processes to provide insights and support for decision-making.

Business Analysis

Qantas

Org chart

Board & advisors

Teams

Customer Experience and Support

In-Flight Services

Aircraft Maintenance

Pilot Operations

Flight Operations

Business Analysis

Offices

Qantas

Org chart

Board & advisors

Teams

Customer Experience and Support

In-Flight Services

Aircraft Maintenance

Pilot Operations

Flight Operations

Business Analysis

Offices

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