Mark Smith

Mark Smith is an experienced professional specializing in program change management and communications, currently serving as Program Change Lead at Ausgrid since September 2023, focusing on ADMS and MS Dynamics integration. Previous roles include Change Manager at Commonwealth Bank, where responsibilities encompassed supplier risk governance and PSM ServiceNow implementation, and Program Change Lead at Transport for NSW, driving cloud transformation initiatives. Mark's background also features significant positions at the NSW Department of Customer Service, where a Salesforce implementation was a key achievement, and the NSW Department of Education as a Change + Communications Officer. Earlier career experiences include roles in journalism at the Australian Broadcasting Corporation and political reporting at Australian Associated Press. Mark holds a Master's degree in Marketing from Western Sydney University and a Bachelor's degree in Arts (Media) from the University of Sydney.