Gwendolyn Penson

Gwendolyn Penson serves as the Clinic Manager at Austin Regional Clinic since September 2016, with a focus on managing physician schedules, overseeing clinic processes, and implementing policy changes. Gwendolyn possesses extensive supervisory experience, having previously held the role of Customer Service Supervisor at ARC Covenant Management from April 2012 to September 2016, where responsibilities included staff development, performance evaluations, and problem resolution related to patient concerns. Earlier positions include Customer Service Team Lead at Mediview Covenant Management and Team Leader/Patient Service Representative III at ARC Covenant Management, both showcasing strong administrative and leadership skills, along with a solid understanding of healthcare policies and insurance procedures.