Customer Service Representative (bilingual)

Position Summary

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.

Duties/Responsibilities

• Answer 200-300 phone calls per day with multiple calls coming in at once
• Schedule and change patient appointments using multiple software systems
• Communicate with the scheduling team as needed to ensure calls are answered timely
• Take messages for staff as needed
• Assess patient needs and schedule them accordingly, communicating with physician and/or their teams as needed
• Communicate with physician teams as needed to support their scheduling needs
• Perform administrative support as needed

Required Skill/Abilities

• Fluent bilingual in Spanish
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
• Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)

Desired Attributes

• Experience with a busy phone in an office setting
• Experience with medical scheduling

Perks and More

• Schedule approximately 8-5 pm during weekdays
• Hybrid
• Hourly pay (nonexempt, eligible for overtime)
• Market competitive starting pay. Pay range: $18 - $22 / hr (commensurate with experience)
• Opportunity to grow into other roles like insurance specialist or accounts receivable specialist
• Company-paid health insurance
• Dental, Vision
• Holidays and PTO
• 401(k) with company contribution