The Australian Postal Corporation, operating as Australia Post, is the government business enterprise that provides postal services in Australia.

Consumer Services

Australia Post

Australia Post's headquarters in Melbourne, Australia

Paul Graham

Josh Bannister

Jane Anderson

Craig Roberts

Richard Pittard

Adam Cartwright

Shane Plant

James Wyatt

Kate Colley

Ryan Tang

Cassandra Smith

Gary Starr

Susan Davies

Siobhan McKenna

Jodie Auster

Richard Dammery

Debra Hazelton

Steve Mann

Annastacia Palaszczuk

The Customer Experience and Operations team at Australia Post is dedicated to enhancing service delivery and customer satisfaction across the organization's diverse offerings. This team oversees program management, talent acquisition, and communication strategies, while also fostering community partnerships and managing customer interactions. By streamlining operations and prioritizing customer engagement, they aim to create a seamless and positive experience for all Australia Post clients.

Customer Experience and Operations

The Engineering and Development team at Australia Post is responsible for designing, building, and maintaining innovative software solutions that enhance postal services. This collaborative team of engineers, architects, and product managers utilizes agile methodologies to deliver high-quality applications, ensuring seamless online and offline customer experiences while integrating the latest technologies.

Engineering and Development

The Marketing and Communications team at Australia Post is responsible for developing and executing strategies to enhance the brand's visibility and engagement with customers. This team focuses on crafting effective communication campaigns, managing retail marketing initiatives, and overseeing design research to improve customer experiences. By leveraging performance analytics and creative marketing approaches, they aim to drive business growth and maintain Australia Post's relevance in a competitive landscape.

Marketing and Communications

The Finance and Risk Management team at Australia Post is responsible for overseeing the financial health of the organization while managing risks associated with its operations. This team analyzes financial data, ensures compliance with legal frameworks, develops financial systems, and implements strategies to mitigate financial crime. They also provide insights to support sales and product decisions, ensuring effective financial governance and operational efficiency.

Finance and Risk Management

The Information Technology and Security team at Australia Post is responsible for safeguarding the integrity and confidentiality of the organization’s digital assets while driving the development and implementation of innovative IT solutions. This team manages information security awareness programs, oversees IT projects, and ensures robust cloud operations, all aimed at enhancing the efficiency and security of postal services across Australia.

Information Technology and Security

The Leadership Team at Australia Post is responsible for setting the strategic direction of the company, ensuring financial sustainability, and overseeing operational efficiency. This team collaborates across various functions, including marketing, legal, and information security, to drive innovation and improve service delivery while aligning with regulatory requirements and customer needs. Their collective expertise supports Australia Post in navigating challenges and seizing opportunities in the evolving postal and logistics landscape.

Australia Post

Org chart

Board & advisors

Teams

Customer Experience and Operations

Engineering and Development

Marketing and Communications

Finance and Risk Management

Information Technology and Security

Leadership Team

Offices

Australia Post

Org chart

Board & advisors

Teams

Customer Experience and Operations

Engineering and Development

Marketing and Communications

Finance and Risk Management

Information Technology and Security

Leadership Team

Offices

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