Chris Katsivelos

Chris Katsivelos is an experienced operations leader, currently serving as Head of Operations and Service Transformation at Australia Post since December 2021. Previously, Chris held positions including Head of Operations at StarTrack, Customer Service Manager at Aegis Services Australia, and Associate Vice President Customer Experience at UHG. Chris began a career in contact center management with roles at TAL Direct and Salmat, where responsibilities included managing high-profile contact centers and business optimization. Earlier experience includes working as a Contact Centre Manager at Suncorp, focusing on change management in the establishment of a centralised contact center model. Chris holds a Bachelor of Behavioural Sciences in Psychology from Latrobe University.