Justin Toh

Justin Toh currently serves as Forecasting Manager and Resource Planner at the Australian Government Department of Veterans' Affairs since November 2019. Prior to this role, Justin was a Resource Planner at AGL Energy, where responsibilities included managing the scheduling for an onshore contact centre in collaboration with internal stakeholders. Justin's earlier experience includes serving as a Workforce Management Analyst at Latitude Financial Services, focusing on scheduling and service level management, and as a Customer Solutions Specialist at GE Capital. Justin holds a Bachelor's Degree in Psychology and Management/Marketing from Monash University, completed in 2011.