Alex da Silva

Alex Da Silva is a Senior Service Designer at Australian Payments Plus since January 2025 and a Vocational Trainer at Laneway Education since June 2024. Previous roles include Senior Experience Designer at SwitchDin, where contributions focused on enhancing user experience for the StormCloud application, and Service Designer at Civic Disability Services Limited, overseeing a customer portal design project. Alex has also served as Senior Product Designer and Service Designer at Citadel.run, leading end-to-end design processes, and Senior Designer at DNX Solutions, implementing customer-centric strategies. With experience as a co-founder at Raisede, Alex has managed extensive design projects and conducted numerous user interviews for various global businesses. Additional experience includes project management at Portal Publicidade and substantial training in Design Thinking and Agile methodologies. Educational background includes a Bachelor's degree in Marketing and Social Communication and various certifications in design and management.