Mafe Pilcher

Mafe Pilcher is an accomplished professional in incident and problem management, currently serving as the Incident & Problem Management Practice Lead and Service Process Lead at Australian Payments Plus since July 2023. With a strong background in service delivery, Mafe has held significant roles at eftpos Payments Australia from July 2016, including Service Process Lead and Service Delivery Analyst. Prior experience includes working as a Relationship Manager and Merchant Acquiring Officer at First Data Corporation from August 2011 to June 2016, and as a Mobile and Broadband Customer Service Support representative at Virgin Mobile Australia from March 2006 to December 2009. Mafe possesses extensive knowledge in technical support for EFTPOS devices, online payments, and customer service across various industries.